Membership Details
• Class credits are issued over a 28-day (4-week) period
• Recurring direct debit / card payment
• Credits reset every 4 weeks
• Additional classes outside of memberships are available at a reduced rate of €10.50 per class
• Pilates is not included in memberships
• Unused credits do not roll over
Membership Terms, Cancellation & Refund Policy
1. Subscription & Payment
All memberships operate as ongoing subscriptions and are billed automatically via direct debit or card payment on the agreed billing date.
Your membership will continue to renew every 4 weeks unless we are notified in writing that you wish to pause or cancel.
2. Cancellation & Notice Period
To cancel your membership, a minimum of 7 days’ notice before your next billing date is required.
• Requests made outside this notice period will result in the next payment being taken as scheduled
• Payments already processed cannot be refunded
3. Pausing Your Membership
If you wish to pause your membership, it is your responsibility to inform us of the exact pause dates.
• If no pause dates are provided, a standard one-month pause will automatically be applied – your subscription will automatically renew once the one month pause ends.
• If you fail to notify us in advance, your membership will continue as normal and payment will be taken
• Pauses must be requested before the intended pause period and cannot be backdated.
4. Refund Policy
• Payments already collected are non-refundable, except in exceptional circumstances at management discretion
• If a refund is approved, a refund processing fee will apply
• Payment providers (Stripe / GoCardless) do not return transaction fees, therefore these costs are deducted
5. Failed Payments
If a payment fails, you will receive an automatic email notification.
• The system will continue to retry payment once funds are available
• Allowing payments to fail does not constitute cancellation
• It remains the member’s responsibility to notify us if they wish to cancel or pause
6. Member Responsibility
As with any subscription-based service:
• It is YOUR responsibility to monitor your membership
• This includes billing dates, pause periods, renewals, and cancellations which can be found on your account on the Glofox app
• We cannot issue refunds for:
– Missed classes
– Unused credits
NO SHOW POLICY
ALL classes must be cancelled 16 hours before the scheduled start time. If you cancel within the 16 hour window, your class credit will be forfeited.
Even if your credit is already lost, please make sure to cancel your booking to release your space for others.
If you book a class and neither attend nor cancel, a €6 no-show fee will be charged.
If a class booking is cancelled within the permitted cancellation window, the class credit will be returned to your account. This credit must be used within 7 days of the cancellation date.
After the 7-day period, the credit will automatically expire and cannot be reinstated or extended.